Our Salon Policies

Appointments are available Tuesday through Saturday, from 9 a.m. to 3 p.m. Appointments are not available on Sundays or Mondays. Our doors open at 9 a.m.

These are appointment times. Your pickup time depends on your pup’s service and when our team confirms that your pup is ready.

Please provide at least 24 hours’ notice when canceling an All Over Rover full haircut appointment. If your plans change, contact our team as soon as possible.

Houston does not charge an appointment cancellation or no-show fee.

We do not require a deposit to book an appointment.

Late arrivals may be accommodated depending on the day’s schedule and the number of dogs in our care.

If you arrive more than 20 minutes late without communicating with our team, your appointment may need to be rescheduled. Please call 832-789-6666 as soon as possible if you are running late.

Early drop-off is subject to salon availability and the number of dogs in our care. Please arrange it with our team in advance. Our doors open at 9 a.m.

When an early drop-off is approved, you may drop off your pup up to 30 minutes before your scheduled appointment at no additional charge.

Please plan for approximately 1 hour for Bath S’Paw, 1.5 hours for a Dapper Dog tidy-up visit, and 2.5–4 hours for an All Over Rover full haircut. These are estimates rather than guaranteed completion times.

Some pups need breaks or additional care during their visit. Please allow our team the time needed to complete services safely and wait for our notification that your pup is ready for pickup.

We want every pup to enjoy a calm, comfortable spa experience! Please plan to pick up your pup within one hour of our notification that services are complete. Heading home promptly helps minimize waiting and anxiety while keeping visits running smoothly for all our furry guests.

If you need extra time, please let our team know in advance. Extended stays may be available depending on salon space and the number of pups in our care.

A $30 late pickup fee applies after the one-hour pickup window to support the additional care your pup receives while waiting.

Thank you for helping us make every visit a happy one!

Dogs must have current rabies and Bordetella vaccinations. Please email your veterinary forms and vaccination records to houston@barksuds.com.

Our vaccination requirements are enforced after your pup’s first visit.

You’re welcome to bring your dog’s medicated shampoo at no extra charge. Customer-supplied medicated shampoos are labeled with the dog’s name and stored in our lobby.

Please share your veterinarian’s instructions with our team, including how long the shampoo should remain on before rinsing.

If we discover live fleas on your pup, a flea dip is required and a $30 treatment charge applies. We will notify you during your visit before adding the flea treatment.

Any photos used to document fleas must follow our photo policy, including express permission from Linda.

We use kennels and cage dryers during salon visits. Please discuss any handling, mobility, anxiety, or health concerns with our team before your pup’s appointment.

A signed release is required for each dog. Your dog’s safety and well-being are our priority. We take precautions to make every visit as comfortable as possible, but grooming involves risks, especially when dogs move unexpectedly, become anxious, or resist handling.

Possible complications include cuts, nail bleeding, clipper or product irritation, and stress-related issues.

This page provides a summary. Our signed intake form contains the full grooming release and acknowledgment of risks.

We’ll attempt to brush out simple mats whenever possible. Severe matting can increase the risk of injury, discomfort, skin irritation, and exposure of underlying skin conditions.

Your groomer will discuss severe matting with you at intake. Our grooming release explains the additional risks and authorization to proceed.

Older dogs may have less tolerance for grooming and may be more vulnerable to stress, injury, or underlying health complications.

Our intake release addresses the additional risks associated with grooming senior dogs.

Houston offers both monthly memberships and one-time visits. Choose the option that works best for your pup. Ask our team about membership enrollment during your visit.

Your monthly Bath S’Paw membership includes unlimited Bath S’Paw visits. Monthly rates are based on your dog’s weight category. Ask our team about current membership pricing and any available multi-pet options.

Dapper Dog tidy-ups and All Over Rover full haircuts are additional services charged per visit, not separate memberships. Paw Spa Soak and Extreme De-Shed are optional paid spa add-ons; request them in person at your visit.

Memberships are automatically billed each month to the card on file and renew until canceled. Your membership provides access to benefits during your billing period, regardless of how many visits you use.

Unused membership benefits do not roll over and do not create a credit or refund. Haircuts and optional add-ons are charged separately from your monthly membership.

There is no long-term membership commitment. To cancel before your next billing cycle, provide at least 10 days’ notice by both phone and in writing.

1. Call 832-789-6666 and speak with an employee or leave a voicemail.
2. Also send written notice. Email is preferred: houston@barksuds.com. To submit written notice by text, ask our team which number to use.
3. Complete both steps at least 10 days before your next billing date, and watch for your cancellation confirmation email.

Your membership remains active until cancellation is confirmed. If you do not receive a confirmation email, please contact our team.

If the required phone and written notices are completed fewer than 10 days before your next billing date, one final membership payment may be processed. Your benefits remain available through the end of your paid billing period.

Membership pauses may be approved at BarkSuds’ discretion. We will confirm the approved pause period and resume date in writing.

Unless we confirm otherwise in writing, your membership and automatic billing will resume on the scheduled date using your payment method on file.

If a membership payment fails, we’ll attempt to contact you using the information on file. Membership benefits may be suspended until payment is successfully processed.

If payment is not received within 10 days, BarkSuds may cancel the membership for non-payment.

Please keep your phone number, email address, and payment method current. BarkSuds is not responsible for missed communications resulting from outdated contact information.

If you have a billing concern, contact us so we can review it before you initiate a payment dispute.

When booking a visit or enrolling in a membership, you may receive account-related emails and text messages, including appointment reminders, billing notices, payment issues, pauses, resumptions, and cancellations.

These communications may confirm changes to your membership status. Please keep your contact information updated so you receive important notices and confirmations.

To reach our Houston team, call 832-789-6666 or email houston@barksuds.com. Please call or email our team with questions.

Our team may only take photos or videos of client dogs with express permission from Linda.

Our intake agreement authorizes us to share photos of your pup on BarkSuds-approved social media platforms. If you prefer that we don’t share your dog’s photo, please let our team know so you can opt out.

We do not disclose customers’ credit-card information or other private, confidential customer or employee information.